Terms of Service
Welcome to NORTHLAKEMERCANTILE. We’re glad you’re here, and we want your shopping experience to feel simple and fair. These terms outline the basic rules for using our online store, so please take a moment to read through them. By browsing or making a purchase, you’re agreeing to these terms.
Using Our Store
When you shop with us, you agree to provide accurate and current information. This includes your name, shipping address, and payment details. Keeping your account information up to date helps us get your orders to you without any hiccups. If you notice any errors in your order, please reach out to us right away.
Orders and Payment
All prices listed on our site are in the currency shown at checkout. We do our best to make sure every price is correct, but sometimes a mistake can happen. If we catch an error in pricing, we’ll let you know before we process your order, and you can decide if you’d like to proceed.
When you place an order, we’ll send you a confirmation email to let you know we’ve received it. This confirmation doesn’t mean your order is final yet. Once we verify payment and product availability, we’ll send another email to confirm that your order is on its way.
Shipping and Delivery
We aim to process and ship orders in a timely manner. Delivery times can vary depending on your location and the shipping method you choose at checkout. You’ll receive tracking information once your package leaves our facility, so you can follow along.
Returns and Refunds
We want you to feel happy with your purchase. If something isn’t quite right, you can request a return within 30 days of receiving your item. The product should be unused and in its original packaging. Once we receive and inspect the returned item, we’ll process your refund to the original payment method. For more details, feel free to contact us.
Privacy
Your privacy matters to us. We collect only the information needed to process your order and improve your experience. We never sell your personal data to third parties. For a full explanation of how we handle your information, please review our Privacy Policy.
Contact Us
If you have any questions about these terms or anything else, we’re here to help. You can reach our friendly support team at [email protected]. We typically respond within one business day.
Thank you for choosing NORTHLAKEMERCANTILE. We appreciate your trust and look forward to serving you.