Our Simple Return Promise
We know that sometimes a purchase just doesn’t work out. Maybe the size isn’t right, the color looks different in person, or you simply changed your mind. Whatever the reason, we’ve got you covered.
You have 30 days from the day your order arrives to decide if it’s the right fit for you. If it’s not, just let us know and we’ll make it right.
What You Can Expect
Returns are straightforward and stress-free. You get a full refund on the purchase price of the item. We also cover the return shipping costs, so there are no surprise fees on your end. The process is simple: reach out to us, and we’ll guide you through the next steps.
How to Start a Return
Getting started is easy. Just send us an email at [email protected] with your order number and a quick note about which item you’d like to return. Our team typically responds within one business day, and we’ll provide you with a prepaid return label to make things as smooth as possible.
A Few Friendly Notes
To keep things fair for everyone, items should be in their original condition. That means unworn, unwashed, and with tags still attached. This helps us keep our inventory fresh for the next customer who might fall in love with the piece.
Once we receive your return at our warehouse and check that everything looks good, we’ll process your refund promptly. The money goes back to your original payment method, and you’ll typically see it within a few business days depending on your bank or card provider.
We’re here to help, so don’t hesitate to reach out if you have any questions along the way. Shopping should feel easy, and returns should too. That’s the way we like to do things at NORTHLAKEMERCANTILE.